Healthcare Systems
Hospital information system rollout
The hospital ran registration, clinical notes, billing and records on separate tools, so the same patient was entered more than once and management reporting was assembled by hand. Logitech Consultants mapped clinical and administrative workflows with department heads, configured and integrated the information system, migrated existing records, and trained staff department by department before go-live. The rollout was sequenced so that each department moved onto the system with its own workflow agreed, tested and supported.
Clinical workflow design
Our approach began in the hospital itself: outpatient volume, the departments involved, how records moved between them and the time clinical staff could realistically give to training. Working with department heads and records staff, we agreed how registration, clinical notes, billing and reporting should work before any configuration began. The system was then set up around those agreed workflows, connected to the existing records and billing processes, and tested with the staff who would use it. Rollout was phased by department, with go-live support on the floor rather than a single switch-over.
The requirement
The same patient could exist in several places: a registration desk, a clinical file, a billing record and a departmental sheet. Because those records were not connected, staff re-entered information, billing queries took time to trace and management reporting depended on manual consolidation. Clinical teams were also working under time pressure, so any new system had to fit the consultation rather than add another step to it.
Migration and training
We configured and integrated the hospital information system around the workflows agreed with each department, so registration, clinical notes, billing and records updated one patient record rather than four. Existing records were cleaned and migrated, and the integrations needed for billing and reporting were put in place before go-live. Access was set by role, so each team saw the information its work required. Training ran department by department, with super-users identified in each area and go-live support available while staff settled into the new process.
Delivery outcome
Unified
Patient record
Linked
Clinical and billing
Linked
Existing records
Trained
Department by department
Department heads reviewed each workflow before go-live, so staff met the system as a tool for their own process rather than another form to fill.
Logitech Consultants
Delivery principle
