Digital Government & Revenue
County revenue collection platform
A county government needed one platform for revenue capture across its offices and mobile collection channels, with receipts, reconciliation and reporting that finance staff could audit with confidence. Logitech Consultants mapped the revenue streams and approval workflows with the county finance team before any build started, then designed the platform around the way revenue is actually collected, receipted and reported. The engagement covered integration with the systems already in use, migration of master data and a phased go-live so that services continued without interruption.
Our approach
Our approach started with the revenue function rather than the software. We worked through each revenue stream with the county finance team, documenting where money is collected, who authorises it, how receipts are issued and how returns are reconciled. Those findings shaped the workflow design, the role and permission model and the reporting structure before development began. The platform was then built and integrated in stages, tested against real collection scenarios and released with the county in a phased go-live.
The challenge
Revenue was being captured through several unconnected processes, which made reconciliation slow and left decision-makers without a reliable view of collections. Receipts issued at different points were difficult to trace end to end, and reporting depended on manual consolidation across offices. Staff also needed a system that matched existing approval practice rather than forcing a new one, and any change had to keep collections running throughout.
The solution
We designed a single revenue platform with a shared record for each payer and transaction, covering counter and mobile collection channels. Receipts are issued from the platform and linked to the transaction that generated them, so reconciliation follows a clear audit trail. Approval steps, revenue streams and reporting were configured around the county's own procedures, and the platform was integrated with the systems that already held payer and finance data. Master data was migrated and checked with the finance team before go-live, and staff were trained on the workflows they would use day to day.
Delivery outcome
Single
Revenue platform
Auditable
Receipts and reconciliation
Connected
Counter and mobile channels
Trained
Finance and revenue staff
Revenue streams were mapped with the finance team before any build started, so reconciliation and reporting matched how the county actually works.
Logitech Consultants
Delivery principle
