Services
Consulting & project delivery
A technology project is not finished when the equipment is installed. It is finished when your team can operate the solution without us.
The method behind every project
Technology projects rarely fail because the equipment was wrong. They fail at the seams: a requirement that was never written down, a system specified without the network that has to carry it, an installation sequenced around a live operation with no plan for the disruption, or a handover that leaves staff with hardware and no idea how to use it.
Logitech Consultants works across the whole project lifecycle — understanding the environment, assessing the requirement, designing the solution, selecting the technology, implementing, commissioning, training and supporting. The same method applies whether the project is a single site's surveillance upgrade or a multi-branch programme covering infrastructure, applications and integration.
What we take responsibility for
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01
Requirements and assessment
Site visits, interviews with the people who will operate the system, a review of what already exists, and a written requirement that both sides can check the design against.
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02
Solution design
Architecture, system schedules, drawings, interfaces and dependencies, with the boundaries of scope stated plainly rather than discovered during installation.
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03
Technology selection
Specification against performance, compatibility, supportability and lifecycle cost. We start with the requirement, not with a product looking for a use.
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04
Project management
Programme, phasing, site supervision and reporting, with site works sequenced around trading hours, clinical activity, term dates or production shifts.
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05
Installation and commissioning
Installation, configuration and structured testing, with every function verified against the agreed requirement before the system is handed over.
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06
Training and handover
Operator and administrator training, as-built documentation, credentials and licences handed over properly, and a named route for support afterwards.
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07
Lifecycle planning
Maintenance, upgrades, spare-part strategy and expansion planning, so the investment keeps working rather than ageing into a replacement problem.
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08
ICT consultancy and complex networks
Assessment of whether the technology actually meets the operating requirement, then network, audio-visual, call-centre, unified-communications and building-network design coordinated through implementation, including specialist spatial systems, transportation systems and online services where a project calls for them.
How a project runs
Starting with the requirement
An assessment is not a sales visit. We walk the site, look at what is already installed and ask how the operation actually runs on a bad day. The output is a documented requirement — what the system must do, who will use it, what it must connect to and what constraints apply — which then becomes the reference for design, procurement and acceptance.
- Existing systems, cabling, network and power reviewed before anything is specified
- Operational constraints agreed: access, noise, downtime windows, security clearances
- Interfaces with other systems identified, including who is responsible for each side
- Success criteria written down in terms the client can test at commissioning
Working around a live operation
Most of our projects happen in buildings that cannot close. Phasing is therefore part of the design, not an afterthought: which areas are worked on first, what temporary arrangements are needed, how the site team is told, and how a failed cut-over is recovered. Where a change affects cost or programme, it is documented and agreed before it is executed.
What handover actually includes
The end of a project is the point at which the client stops needing the installer. That requires more than a working system: as-built drawings, a device and circuit schedule, configuration records, administrator credentials, training attendance, warranty terms and a maintenance route. We close defects before handover rather than carrying them into the support period.
Implementation and support
How the engagement is run day to day.
- A named project lead who is accountable for programme, quality and communication from kick-off to handover.
- Written scope, programme and acceptance criteria agreed before work starts, so progress can be measured rather than assumed.
- Progress reporting at an agreed frequency, covering what is complete, what is outstanding and what is at risk.
- Change control that records any variation to scope, cost or programme and gets it agreed before the work is done.
- A handover pack and training session, followed by support under an agreed maintenance arrangement.
Questions we are asked
Can you work alongside our own IT team or existing contractor?
Yes. Many projects involve several parties, and we are used to defining who owns which interface. We will agree responsibilities in writing — cabling, power, network, configuration, access to site — so gaps do not appear during installation.
Can you take over a project that is already partly installed?
Usually. We assess what has been installed, test what can be tested and report honestly on what is reusable, what needs correction and what has reached end of life. Sometimes the most useful recommendation is to stop and re-plan.
How long does a project take?
It depends on scope, site access, procurement lead times and whether the work has to be phased around operations. We give a programme with the proposal and update it as the project progresses, rather than quoting a duration that ignores those constraints.
Who supplies the equipment?
We specify and source technology through our technology partnerships, selected against the requirement rather than a fixed product list. Where a client has an existing supplier or standard, we will work with it if it meets the requirement.
What happens after handover?
Support continues under an agreed maintenance arrangement covering preventive maintenance, corrective support, health checks and lifecycle planning. Details are in our maintenance and support service.
Related capabilities
Let’s build the right solution
Tell us what you are trying to achieve. We will help you assess the requirement, shape the architecture and identify the technology needed to deliver it.