ICT solutions
Unified communications
Voice, video and collaboration planned as one environment, so people can reach each other without thinking about which system they are using.
Communication that works across the organisation
Effective communication improves productivity, collaboration and customer service. In practice, most organisations accumulate communications gradually: a phone system here, a video service there, a call centre tool bought for one team, messaging apps that arrived without a decision. The result works, but only just — numbers are hard to manage, remote staff are left out of meetings, and nobody can say what a call actually costs.
Logitech Consultants designs and implements unified communications environments that bring voice, video, messaging, collaboration and call management together. We start from how your teams and customers actually communicate — reception, extensions, queues, conference rooms, branch offices, field staff — and build an environment that supports that pattern rather than forcing a new one.
What a unified communications deployment covers
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01
IP telephony and enterprise voice
Desk handsets, conference phones and softphones on a managed voice platform, with extensions, voicemail and numbering planned around the organisation structure.
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02
Analog telephony and mixed estates
Where analog handsets, lines or legacy gateways still have service life, they are integrated into the new environment rather than replaced for uniformity, with a staged path to full IP where that makes sense.
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03
Call management and routing
Auto-attendants, menus, hunt groups, time-of-day routing, forwarding and voicemail-to-email, so calls reach the right person whether or not they are at their desk.
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04
Call centres and queues
Call-centre design and implementation covering queues, skills-based routing, wallboards, supervision and reporting, planned against the service level the organisation promises rather than a default setting.
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05
Video conferencing and teleconferencing
Room systems and desktop video that let internal meetings and client conversations include people who are not in the building.
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06
Collaboration and messaging
Presence, messaging, data sharing and file exchange that sit alongside voice and video rather than in a separate silo, with the access rules your organisation requires.
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07
Wireless telephony and mobility
Cordless handsets and mobile integration for warehouses, hospitals, hotels and sites where staff move while they work.
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08
Communications infrastructure
Gateways, session border control, trunks, power protection and the network segmentation that voice needs to stay clear and available.
How the environment is designed
Call flows before equipment
We map the calls that matter: what happens when a client rings the main line, how after-hours calls are handled, which teams answer in parallel, where a call should fail over when a link drops. The numbering plan, menus and queues follow from that map. Choosing handsets is one of the last decisions, not the first.
- Extension and numbering plan agreed with each department
- Incoming line strategy and failover behaviour defined
- Queue, voicemail and escalation rules written down before configuration
- Record-keeping and retention requirements established where calls are recorded
Voice depends on the network
IP telephony turns a utility into an application running on your data network. We size bandwidth for concurrent calls, apply quality-of-service so voice is not starved by file transfers or video, protect voice equipment with power backup, and design branch connectivity so that a failed link does not take the phones down with it.
Working with the rest of your systems
Communications rarely stands alone. We connect voice with door-entry intercoms, public address, video conferencing rooms, customer records and security operations so that a call, an announcement or a meeting can be handled from the platform people already use.
Implementation and support
A phone system is judged in the first week of use, when the calls that used to work have to keep working.
- Requirements work covering call volumes, sites, users and the numbers that must be preserved.
- Structured cabling and network readiness checked before voice equipment is installed.
- Cutover planned with number porting, parallel running and a defined rollback so the main line is never lost.
- Administrator and user training covering call handling, queues, voicemail and basic moves and changes.
- Ongoing support with moves, adds and changes, firmware and platform updates, and fault response.
Questions we are asked
Do we have to replace our existing handsets?
Not necessarily. Many handsets can be reused if they support the chosen platform and are still in good condition. We inventory what exists, confirm compatibility, and propose replacement only where equipment has reached end of life or cannot deliver the features you need.
Can we keep our existing telephone numbers?
In most cases yes. Numbers are ported from the current provider to the new service, with the port scheduled as part of the cutover so incoming calls continue to arrive throughout. We confirm the process and timing with the operator before committing to a date.
Will video conferencing affect call quality?
It can if the network is not planned for it. Video and voice are both sensitive to delay and loss, so we size bandwidth, apply quality-of-service and test the actual meeting rooms rather than assuming the connection is adequate.
Can calls be recorded?
Yes, where recording is required. Recording is configured with the retention period, access permissions, notification and storage arrangements that apply to your organisation, and reviewed with you before it is switched on.
What happens if the internet connection fails?
The design includes a failure path: a backup link, local survivability for branch sites, or automatic diversion to mobile numbers. Which option is appropriate depends on how much downtime your operation can tolerate, and we agree that with you during design.
Related capabilities
Let’s build the right solution
Tell us what you are trying to achieve. We will help you assess the requirement, shape the architecture and identify the technology needed to deliver it.