Digital solutions
Health management information system
One patient record across registration, the consulting room, the pharmacy, the laboratory and the finance office.
A hospital record that follows the patient
In most facilities, the patient's information is split across a registration book, a file in the records room, a requisition form sent to the laboratory, a dispensing entry in the pharmacy and a bill raised somewhere else. Each department knows its part; nobody holds the whole. That gap costs time on every visit and makes reporting a reconstruction exercise at the end of the month.
Logitech Consultants implements a health management information system that connects those points around a single patient record. It covers the clinical workflow from registration through outpatient and inpatient care, and the operational functions behind it — pharmacy, laboratory, radiology, theatre, procurement, inventory, assets, human resources, payroll, nursing, budgeting and financial accounting — with management reporting across the facility.
What the system covers
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01
Patient registration and records
A single electronic record per patient, created at first contact and retrieved by medical-record number or identifier at every later visit, with demographics, history, encounters, clinical and discharge notes in one place. Diagnosis details and medical coding feed the statistical returns the facility has to produce.
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02
Outpatient and inpatient management
Queueing, consultation, diagnosis and treatment captured as they happen, with admission, ward transfer, nursing notes and discharge handled on the same record.
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03
Pharmacy
Prescription capture, dispensing, stock issue and substitution control, linked to the inventory position so that what is dispensed is what leaves the store. Batch numbers and expiry dates follow the item through issue, so short-dated stock is identified before it is dispensed.
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04
Laboratory and radiology
Test ordering, sample tracking, result entry and report release, with results visible to the clinician who ordered them rather than collected by hand.
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05
Theatre and clinical services
Theatre scheduling, surgery details, team coordination and the associated checklists, with consumable use recorded so that clinical activity is charged consistently.
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06
Procurement, inventory and assets
Requisition, ordering and receipt of goods, then stock issues, returns, adjustments, stocktaking and reorder controls, with batch and expiry tracking where the item requires it. Asset records, medical-engineering service calls, preventive-maintenance schedules and housekeeping activity sit in the same operational view where those modules are enabled.
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07
Finance, billing and reporting
Invoices, payments and debtor positions alongside budgeting, financial accounting and configured statements, with management reports drawn from the same transactions that produced the bill.
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08
Human resources and payroll
Employee records, rosters and payroll workflows where these modules form part of the selected deployment, so staff costs and departmental activity report from the same system.
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09
Integrations and identity
Health-card printing, biometric identification, signature pads, payment gateways, smartphones and tablets, SMS, laboratory equipment, PACS and email, connected where the selected configuration supports each interface.
How an implementation is shaped
Start with the clinical workflow, not the module list
A hospital does not experience a system as modules; it experiences it as a patient moving from the gate to the consulting room, to the laboratory, to the pharmacy and out. We map that journey first — including the exceptions, referrals, emergency cases and repeat visits — and configure the system so each department's step is recorded once and visible to the next.
- Patient journey and departmental workflow mapped before configuration
- Patient identifiers, numbering and record-retrieval rules agreed
- Charge schedules, exemptions and payer categories confirmed in advance
- Roles and permissions defined per department, with clinical access reviewed separately
Existing records and the first weeks of use
Facilities rarely start empty. Historic records stay accessible while new encounters are captured digitally, and staff keep working when a terminal or printer fails. We plan the transition explicitly — which records migrate, which remain on paper, and how a downtime procedure avoids creating a second, uncontrolled record.
Reporting, accountability and access
Management reporting is only credible when it comes from the same transactions the departments use. We configure the routine returns — outpatient and inpatient activity, pharmacy consumption, laboratory throughput, revenue and debtors — and agree who reviews them. Access is role-based, with an audit trail on record views and amendments.
Implementation and support
A health system succeeds on the ward, at the pharmacy window and in the records office, so delivery includes all three.
- Department-by-department rollout, sequenced so that live patient care is not interrupted.
- Data migration for patient and item masters, with reconciliation against the source records.
- Training for clinical, nursing, pharmacy, laboratory, stores, medical-engineering and finance staff in their own workflows.
- Server, network and backup arrangements agreed so the system is supported by infrastructure that matches its criticality.
- Ongoing support covering configuration changes, reporting, upgrades and refresher training.
Questions we are asked
Does it cover both outpatient and inpatient care?
Yes. Registration, outpatient encounters, admissions, ward and nursing records, theatre and discharge are handled on the same patient record, so the clinical history remains complete across visits and admissions.
Can our existing patient records be migrated?
Patient and item masters are migrated after a data-quality review, with the reconciliation documented. Historic paper files are not all converted; we migrate active and summary information and keep archived files retrievable by patient identifier.
Does the system handle billing and insurance?
It supports invoicing, payments, debtor positions and finance, and charge schedules by payer category. Where an insurer or scheme requires a specific electronic claim format, that interface is confirmed during assessment rather than assumed.
Is it suitable for a clinic as well as a hospital?
The same platform scales from a single facility to a group with multiple sites. A smaller facility uses fewer modules and lighter infrastructure, with the workflow design scaled to match.
What support is needed after go-live?
Expect configuration changes as departments settle into the system, plus reporting adjustments, upgrades and refresher training as staff change. We agree a support arrangement covering response times, scheduled maintenance and data backup verification.
Related capabilities
Let’s build the right solution
Tell us what you are trying to achieve. We will help you assess the requirement, shape the architecture and identify the technology needed to deliver it.