Digital solutions
Custom software & mobile applications
Software shaped around the process you already run — not a process redesigned to fit someone else's product.
When a package does not fit the work
Not every business problem can be solved by an off-the-shelf application. A licensing process with an unusual approval chain, a field team collecting inspections on paper, a revenue model with several categories and rates, a platform that has to work on the simplest handset a customer owns — these are the cases where an organisation either adapts its process to a product or builds the system its process actually needs.
Logitech develops and integrates custom software across web, mobile, enterprise, USSD and geospatial platforms. We build around the operating reality: who uses the system, what they do at each step, what happens when the network drops, and how the data reaches the finance, HR or security systems that already exist. Development is staged, so you see working software early and can correct the direction before the cost of changing it grows.
What we build
-
01
Web applications
Internal portals, customer-facing services and administrative dashboards, with the workflows, permissions and audit trails the process requires.
-
02
Mobile applications
Field data collection, inspections, agent tools and customer apps, designed to keep working where connectivity is intermittent and to synchronise when it returns.
-
03
Enterprise and business management systems
ERP-style platforms and operational systems covering rent collection, event ticketing, surveys and valuation, remittances and money transfer.
-
04
USSD applications
Menus and confirmations reachable on any handset without data or a smartphone — useful where the user base is broad and the device cannot be assumed.
-
05
Payments, messaging and API integration
Mobile money and card payment flows, payment-gateway integration, SMS and email notifications, and integration with existing finance, HR and government systems where an interface is available.
-
06
GIS and geospatial systems
Mapping of assets, service points, routes and revenue sources, with location-aware reporting and the ability to see operations across a county or estate.
-
07
Data, reporting and analytics
Operational reports, dashboards and exports built from the system's own data, so decisions are made from the record rather than from a monthly reconstruction in spreadsheets.
How a build is run
Discovery before development
We spend the first part of any build understanding the process as it is performed, not as it is described in a policy document. That means sitting with the people who do the work, mapping the exceptions and the workarounds, and agreeing what the first release must do. Where a requirement is uncertain or technically risky, we prototype it before committing the whole project to an approach.
- Users, roles and approval steps agreed for each part of the process
- Data sources, volumes and quality assessed before migration is scoped
- Interfaces to existing systems confirmed as available, documented or requiring work
- Scope divided into releases so value arrives before the final phase
Built to be integrated and to last
A system that cannot talk to the rest of your technology becomes another island. We design documented APIs and a clear data model, keep separate environments for testing and live operation, and apply the access control, backup and logging measures the data warrants. Where the software handles payments or personal information, those controls are part of the design rather than an afterthought.
Working with the team that will run it
Acceptance testing is done with real users against real scenarios, including poor connectivity, high volumes and incorrect input. Rollout can be staged by site or by function, with a pilot before wider release. At handover the client receives the documentation, configuration knowledge and training needed to operate the system and to brief new staff.
Implementation and support
Delivery does not end at deployment; the system has to be operable by the people who depend on it.
- Staged delivery with working software demonstrated at each stage rather than a single handover at the end.
- Testing against agreed scenarios, including offline use, peak volume and invalid data, with defects tracked to closure.
- Documentation covering deployment, configuration, integrations and the data model.
- Training for administrators, support staff and trainers within the client organisation.
- A support and enhancement arrangement after go-live, so fixes and changes follow a defined route.
Questions we are asked
How long does a custom system take to build?
It depends on scope, the number of integrations and how quickly decisions can be made on the client side. We do not quote a fixed duration before discovery, because a date given without understanding the process is a guess. Discovery ends with a staged plan and dates for each release.
Can it integrate with the systems we already use?
Where those systems expose a documented interface or API, usually yes. Where they do not, we assess what is possible — scheduled imports and exports, database-level integration or a middleware layer — and tell you the trade-offs before the project depends on it.
Who owns the software and the data?
Ownership and source-code handover are agreed in the contract before work begins, along with the client's rights to the data. We do not treat access to your own data as a commercial lever.
Can the application work without internet access?
Field applications can be designed to capture data offline and synchronise when a connection is available, with conflict handling for records edited in more than one place. Whether that is needed, and how complex it becomes, depends on the process being supported.
Where is the system hosted?
On your infrastructure, in a cloud environment or in a hybrid arrangement, depending on your security policy, connectivity, budget and any data-residency requirements that apply. The hosting decision is made during design, not assumed.
Related capabilities
Let’s build the right solution
Tell us what you are trying to achieve. We will help you assess the requirement, shape the architecture and identify the technology needed to deliver it.